Language Access Plans for State Agencies

Language Access Plans (LAPs) for North Carolina state agencies ensure meaningful access to government programs and services for individuals with limited English proficiency (LEP). These plans outline strategies to eliminate language barriers, such as providing interpretation, translation, staff training, and public outreach. Each plan emphasizes the importance of ensuring all residents can engage with critical services, including safety, technology, and disaster recovery. Agencies tailor their approaches to meet the unique needs of LEP individuals, prioritizing high-demand languages and essential services. They also collect data to monitor effectiveness and address emerging language needs. Key goals include fostering inclusivity, improving service delivery, and building trust among diverse communities. Many agencies leverage technology, such as multilingual websites and digital tools, to enhance accessibility. Staff training and inter-agency collaboration ensure consistent and culturally competent service. By implementing LAPs, agencies aim to bridge communication gaps and promote equitable participation in government programs. This commitment reflects a broader effort to meet the needs of North Carolina’s linguistically diverse population.

Below are language access plans for all state agencies that provide direct services to the public.