Disclaimer & Terms of Use

By accessing and using a State of North Carolina website, including features such as chatbots, with a nc.gov link, you acknowledge, agree, and accept the disclaimer and terms of use in its entirety as set forth below.

Disclaimer & Terms of Use

State of North Carolina websites shall only be used for general informational purposes. The State of North Carolina makes reasonable efforts to make the information provided on its websites accurate, complete and reliable; however, the State of North Carolina makes no representation that the information is free from error, inaccuracies or omissions and assumes no responsibility for the use of this information. Before relying on any information on a State of North Carolina website, you should verify it with the respective government agency.

Please note other agency websites that do not have this privacy statement in the footer may contain additional or different privacy statements.

Unless otherwise noted on an individual document, the State of North Carolina grants permission to copy and distribute non-image files, documents, and information for non-commercial use, provided they are copied and distributed without alteration and appropriately cite to the source.

Photos and other images appearing on our websites have been purchased with a license for limited use. Use of any photos or images appearing on any State of North Carolina website is strictly prohibited.

Privacy: You accept the Privacy Policy found here: nc.gov/privacy.

Liability: There are inherent risks associated with accessing and using websites and chatbots, including but not limited to defects, viruses, theft, destruction, interruption, breaches, inaccurate, erroneous or omitted information, unauthorized access and unauthorized use. Use of a State of North Carolina website is expressly at your sole risk. Neither the State of North Carolina nor any of its employees shall be held liable to you or any third party for use or access of or reliance on a State of North Carolina website, including features such as the Chatbot, or any information contained or provided therein.

Warranty: The State of North Carolina and its employees provide no warranties of any kind, including but not limited to express or implied. The State of North Carolina makes no promises or claims that any information or the website, including features such as a chatbot, is provided in a manner that is completely free from error, inaccuracies or risks.

Choice of Law: All claims and disputes arising from these disclaimers and terms of use and use of a nc.gov website, including any features such as chatbots, on the website shall be governed by the laws of the State of North Carolina.

Updates: The State of North Carolina reserves the right to modify these disclaimers and terms of use at any time without prior notice. Any changes will be posted on this page, and your continued use of any State of North Carolina website, including any chatbot or other feature offered on the website, after such change constitutes your acknowledgement, agreement and acceptance of the changed disclaimer and terms of use in its entirety.

Additional Chatbot Disclaimer and Terms of Use

State of North Carolina websites may include a chatbot developed using Microsoft’s Azure AI, a third-party technology provider, to provide website users with automatic answers that are generated by artificial intelligence and are not reviewed by the State of North Carolina before the answer is provided to you. The chatbot’s aim is to quickly get users the information they need and are intended to make information accessible and readily available.

By accessing and using a chatbot on a State of North Carolina website, you acknowledge, agree and accept these additional terms:

1. Purpose of Use: Chatbots on State of North Carolina websites may only be used for general informational purposes related to State of North Carolina programs and services and will not be used as a substitute for professional advice. If you need professional advice, then we recommend you consult with the appropriate professional who can provide advice based on your specific needs and circumstances.
2. Prohibited Uses: Chatbots on State of North Carolina websites shall not be used for any purpose other than for general informational purposes. Prohibited uses include but are not limited to using chatbots for, or considering their responses to be, legal, medical or other professional advice. Disclosing or otherwise communicating any confidential, personal, sensitive, proprietary or restricted information is strictly prohibited, this includes but is not limited to information that is personal to you or someone else that may be sensitive in nature.
3. Chatbot Accuracy: While the State of North Carolina strives to offer accurate and helpful information, there are inherent risks associated with the use of chatbots, which includes that responses may not always be correct, up-to-date, or applicable to your specific situation or request. Chatbot responses are generated automatically by artificial intelligence and are not vetted or reviewed by the State of North Carolina. Chatbot responses do not reflect the views, opinions or thoughts of the State of North Carolina, and the State of North Carolina is not responsible for any inaccurate information.
4. Verify Information: You agree to verify the accuracy of any information, which may be done by asking the same question to a staff member of the State of North Carolina prior to relying on any response provided to you by a chatbot.
5. No Professional Binding Relationship: Using a chatbot does not create any professional relationship, including but not limited to an attorney-client relationship or doctor-patient relationship.
6. Privacy: Any information you exchange with a chatbot is not privileged and is not confidential and may be used consistent with the Privacy Policy found here: nc.gov/privacy.
7. External Links: The State of North Carolina is not responsible for the contents of any off-site pages referenced.
8. Reporting Inaccuracies: If you discover any inaccuracies in the information provided by the chatbot, we kindly ask you to notify the respective State of North Carolina agency.

If you do not agree to these Terms of Use and Disclaimer, you should not use the chatbot.

Additional Translation Disclaimer

The State of North Carolina websites are using a Google Translate tool for assistance of limited English-speaking users.

• Google Translate is a third-party service provided by Google and performs all translations directly and dynamically.
• NC.gov has no control over the features, functions or performance of Google Translate service.
• The automated translations should not be considered exact and used only as an approximation of the original English language content.
• NC.gov does not guarantee the accuracy, reliability, or timeliness of any information translated.
• Some items cannot be translated, including but not limited to image buttons, drop-down menus, graphics, photos, or portable document formats (PDFs).
• NC.gov does not directly endorse Google Translate or imply that it is the only language translation solution available to users.